Frequently Asked Questions

p989 requires identity verification (KYC) to ensure the safety of all players and comply with Philippine regulations. You will need to submit:

• A valid government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID)
• A selfie holding your ID
• Proof of address (optional but may be requested for higher withdrawal limits)

Verification is usually completed within 24 hours. You'll receive an email confirmation once your account is fully verified. Unverified accounts may have limited deposit and withdrawal access.

Go to the p989 Login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll sort it out for you right away.

No. p989 strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team immediately to resolve the issue.

You can update most personal details — such as your mobile number, email address, and address — from your Account Settings page after logging in. Some changes (like your registered name or date of birth) require identity re-verification and must be requested through our support team. This is to protect your account from unauthorised changes.

p989 supports a wide range of Philippine payment channels to make depositing and withdrawing as convenient as possible. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). Minimum deposit amounts and processing times vary by payment method.

The minimum deposit on p989 is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer options may have a higher minimum of ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional documentation for compliance purposes.

Withdrawal processing times on p989 depend on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 5 business days

Withdrawals are processed during business hours (Monday to Friday, 9 AM – 6 PM PHT). Requests submitted on weekends or public holidays are processed on the next business day. Make sure your account is fully verified to avoid delays.

p989 does not charge any fees on deposits. For withdrawals, p989 also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — for example, GCash charges a small fee for certain transfer types. We recommend checking with your payment provider for their current fee schedule.

Most deposits reflect instantly or within a few minutes. If your deposit hasn't appeared after 30 minutes, please:

• Check that the transaction was successfully completed on your bank or e-wallet app
• Take a screenshot of your payment confirmation or transaction receipt
• Contact p989 support at [email protected] with your transaction reference number

Our team will investigate and credit your account as quickly as possible.

p989 offers a diverse and growing library of games for every type of player. Current highlights include:

• Roulette — Classic European and live dealer roulette tables
• Mermaid Fishing — An exciting fish shooting game with underwater themes
• Bingo — Fast-paced bingo rooms with multiple prize tiers
• Slots — Hundreds of slot titles from top providers, including jackpot slots
• Live Casino — Real-time live dealer games including blackjack, baccarat, and more

New games are added regularly, so there's always something fresh to try.

Yes. All games on p989 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our RNG systems are regularly tested and audited by independent third-party laboratories. Live casino games are streamed in real time from professional studios, adding an extra layer of transparency for players who prefer to see the action unfold live.

Absolutely. p989 is fully optimised for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. For the best experience, we recommend using a stable internet connection, whether that's your home WiFi or a reliable mobile data connection (LTE/5G).

Minimum bets vary by game type. As a general guide:

• Slots: As low as ₱1 per spin on select titles
• Roulette: Minimum ₱10 per bet
• Bingo: Cards start from ₱5
• Live Casino: Minimum ₱50 per hand/round depending on the table

p989 caters to both casual players and high rollers, with a wide range of bet sizes across all game categories.

p989 offers a generous welcome package for new Filipino players. Details of the current welcome bonus — including the bonus amount, eligible games, and wagering requirements — are displayed on the p989 Casino page. Bonuses are subject to change, so we recommend checking the promotions section after logging in for the most up-to-date offers available to your account.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming any offer on p989.

Yes! p989 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches featuring Filipino fighters. Log in to your account and check the Promotions section to see what's currently available.

The minimum age to register and play on p989 is 21 years old, in accordance with Philippine gaming laws and PAGCOR regulations. We conduct age verification during registration and may request additional documentation at any time. Any account found to belong to a player under 21 will be immediately suspended and all funds returned to the payment source.

Log in to your p989 account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit requires a 7-day cooling-off period to give you time to reconsider. For more details, visit our Responsible Gaming page.

If you feel you need a break from gaming, p989's self-exclusion tool lets you block access to your account for 30 days, 90 days, 6 months, 1 year, or permanently. Go to Account Settings → Responsible Gaming → Self-Exclusion to activate it. If you cannot log in, email [email protected] with the subject "Urgent Self-Exclusion Request" and we will process it within 1 hour. See our full Responsible Gaming page for more information.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates a responsible gaming programme with resources for Filipino players. You can also reach out to mental health and counselling services in your area. p989's support team is available 24/7 at [email protected] and can connect you with appropriate resources. You are never alone — asking for help is always the right move.

Yes. p989 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorised third parties. For full details on how we handle your data, please read our Privacy Policy.

If you suspect your p989 account has been accessed without your permission, act immediately:

• Change your password right away from the Login page
• Enable two-factor authentication (2FA) in your Account Settings
• Contact our support team at [email protected] to flag the issue and temporarily lock your account if needed

Never share your password or OTP with anyone — p989 staff will never ask for your password.

Slow loading is usually caused by your internet connection rather than the p989 platform itself. Try these steps:

• Switch from mobile data to WiFi (or vice versa)
• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, or Safari work best)
• Restart your router or mobile device

If the issue persists, contact our support team and let us know your device type, browser version, and internet provider so we can investigate further.